America's Paw Spaw Mobile Grooming Policies
Are you interested in our bathing and grooming services? We love new clients! Before we can pamper your pet we’ll have to agree on a few mobile grooming policies:
Safety First– For your Pet and our Stylists
Our mobile grooming policies are designed for the safety of our stylists, we will not provide service for aggressive dogs. Client must inform America’s Paw Spaw of any previous biting or aggressive behaviors shown by the pet.
If your pet displays any aggressive behaviors when grooming begins, We reserve the right to refuse services or muzzle a dog only if extremely necessary for safety.
Additionally, America’s Paw Spaw will not perform bathing and mobile grooming services on pets with open sores, cuts, or wounds.
Payment for Service
We require a credit or debit card on file to secure your appointment. You can either use that at time of service or pay cash or Zelle. No checks are accepted.
Appointments and Cancellations
We will do our absolute best to be on time for your appointment. Please understand that the convenience of a mobile business may occasionally be disrupted by traffic, weather, a difficult pet or other schedule impacts. We’ll definitely keep you apprised of any schedule disruption as your appointment draws near.
If you are unable to keep your appointment please notify us a minimum of 24 hours in advance to avoid fees. We have reserved this day and time for you not allowing us to serve an other customers so please respect our Stylist’s time.
Policy & Service Agreement
Policy & Service Agreement
Client Acknowledgment
By signing this agreement, the Client confirms they have read, understood, and accepted the terms and conditions outlined herein. This agreement must be signed prior to receiving any grooming services. The Client expressly authorizes America’s Paw Spaw, LLC (“APS”) to care for and groom their pet(s).
Policies may be updated periodically. It is the Client’s responsibility to remain informed of any changes.
Health Conditions
The Client is responsible for presenting a healthy, groomable pet and assumes all risks associated with grooming. Any known health or skin conditions must be disclosed before each appointment. APS is not liable for any grooming that may reveal or worsen pre-existing issues.
The Client acknowledges that grooming can be stressful—particularly for elderly or ill pets—and increases the risk of injury or complications. For such pets, services may be limited to maintain comfort and hygiene. APS is not liable for any medical conditions discovered during grooming.
APS shall not be held responsible for clipper irritation, minor cuts, scratches, or other grooming-related skin issues. The Client agrees to hold APS harmless for any injuries or complications related to pre-existing conditions.
In an emergency, the Client authorizes APS to seek veterinary care at the nearest facility. All veterinary expenses are the sole responsibility of the Client.
If grooming cannot be performed due to the pet’s condition or behavior, a minimum service fee will still apply.
Nail trimming, ear cleaning, and paw pad trimming are included unless deemed unsafe or overly stressful for the pet.
Matted or Pelted Pets
Severely matted pets are at increased risk of injury. The Client agrees to pay additional fees for de-matting or shaving as needed. APS will not be held liable for skin irritation or injuries caused by mats.
If shaving is deemed necessary and the Client does not consent, the appointment will be treated as a Client-initiated cancellation, and a full grooming fee (as a "No-Show") will be charged.
Temperament & Behavior
The Client confirms their pet does not exhibit aggressive behaviors such as biting, growling, or scratching. If aggression or distress is observed, APS reserves the right to stop the grooming session for safety.
The Client remains responsible for full payment, even if the grooming cannot be completed due to behavioral or safety concerns.
The Client is liable for any injuries, damages, or medical expenses caused by their pet to APS staff, property, or equipment.
APS may use muzzles or take other safety measures at its discretion to ensure the safety of all involved.
Appointments, Payment & Policies
- Full payment is due at the time of service via cash, zelle, debit or credit card.
- A valid credit card on file is required to book appointments.
- Rates vary based on breed, size, coat condition, temperament, and grooming duration.
- A 3.0% + $0.40 fee applies to all credit card transactions.
- All sales are final. No refunds will be issued for services rendered.
APS reserves the right to pursue legal action for chargebacks. The Client agrees to cover all legal fees incurred by APS for such disputes.
Appointments are confirmed with a 2–4 hour arrival window provided the evening prior. The Client agrees to be available or provide access to the pet.
Cancellations or reschedules require at least 24 hours’ notice. Failure to do so results in a $75 cancellation fee per pet, charged to the card on file. Repeated late cancellations may result in refused future service.
APS may reschedule appointments due to weather, equipment issues, or other unforeseen events. The Client will be notified as early as possible.
APS reserves the right to refuse service at any time, for any reason, at its sole discretion.
No-Shows
A "No-Show" occurs when the Client is unavailable at the scheduled time or refuses service upon APS’s arrival. The full grooming fee will be charged to the card on file and is non-refundable.
To avoid No-Show charges, Clients must cancel or reschedule appointments as outlined above.
Flea & Tick Policy
If fleas are found during grooming, APS will administer a flea bath and charge:
- $25 flea shampoo fee
- $50 sanitation/cleaning fee
APS is not liable for any adverse reactions to flea and tick shampoo.
If the pet is heavily infested, APS may refuse service, and the Client will still be charged the full grooming fee plus the cleaning fee.
Photos & Videos
The Client consents to APS taking photos or videos of their pet before, during, or after grooming for use in advertising, on social media, or for internal purposes.
Service Satisfaction
APS will make reasonable efforts to fulfill the Client’s grooming preferences. However, results may vary depending on the pet’s coat condition and temperament. No refunds will be issued due to unmet styling expectations.
Clients must inspect the grooming at the time of service. Any adjustments must be requested before the groomer leaves. Post-appointment changes or rework will not be accommodated.
Groomer Preferences
While APS strives to provide consistency, specific groomers are not guaranteed. Mobile grooming requires flexibility with staff and scheduling.
Parking Requirements
The Client acknowledges that APS's mobile van (10’ tall x 25’ long) must be parked on flat, level ground. It cannot be parked under awnings or in garages.
APS retains sole discretion in determining safe and appropriate parking. APS will not park in alleys or other restricted areas.
Agreement & Liability Waiver
By signing below, the Client acknowledges and agrees to all terms outlined in this agreement. The Client accepts all risks related to grooming and releases APS from any liability for injury, illness, or damage arising from services provided.
The Client agrees to:
- Pay all applicable service, cancellation, and no-show fees
- Be responsible for damages caused by their pet
- Abide by all grooming and service policies
- Acknowledge that all sales are final
I, the Client/undersigned, hereby acknowledge and agree to the terms and conditions outlined above regarding the grooming services for my pet(s). I hereby assume all risks associated with APS’ services and agree to indemnify and hold harmless APS from any damages, losses, or adverse reactions that may occur to my pet or claims arising from any personal or real property. I further agree to pay for all services rendered, including but not limited to cancellation fees, applicable no-show fees, and any other fees specified in this agreement. I acknowledge that all sales are final, and no refunds will be issued for services rendered or for cancellation/no-show fees.
Our Products
America’s Paw Spaw never uses harsh chemicals for our bathing and grooming services. If your dog is known to have any skin allergies, please notify us at the time you make your appointment. Client shall not hold America’s Paw Spaw responsible in the event of an allergic reaction to any products used.
General Policies
By allowing America’s Paw Spaw to perform bathing and grooming services for your pet, Client grants permission and consent to America’s Paw Spaw for the use of images and pet likenesses to be used for advertising and/or social media purposes.
Grooming can be more stressful for elderly or ill pets putting them at greater risk of accident or injury.
Grooming these pets may expose a hidden medical problem or aggravate a current condition for which America’s Paw Spaw shall not not be held liable.
Matted Dogs
If your dog’s coat has developed severe matting. We completely understand that life can get busy and that grooming needs can sometimes be unintentionally overlooked. However, it’s very important that this issue is addressed promptly, as it directly impacts your pet’s health and comfort.
To ensure your dog’s safety and well-being, the only viable and humane solution is to remove the matting through a complete shave-down of the coat.
While we recognize that this may not be the preferred aesthetic, it is necessary to restore proper airflow to the skin, improve circulation, and prevent further complications such as infection or restricted movement.
We also want to be transparent about the risks involved. Due to the severity of the matting, your dog is at a greater risk of stress, skin irritation, and potential injury during the dematting process. Despite our groomers' expertise and utmost care, nicks, cuts, abrasions, or irritation can occur—particularly in areas where warts, moles, dew claws, or skin folds may be hidden within the mats.
Following the removal, your dog may experience temporary symptoms such as redness, itchiness, or discomfort. In rare cases, hair regrowth may be delayed or incomplete. Hematomas (swelling caused by fluid accumulation) are also a potential outcome. Please rest assured that our team will take every precaution to minimize these risks and prioritize your pet’s comfort throughout the process.
Additionally, due to the time, care, and specialized handling required to safely manage the extensive matting, there will be an extra charge added to today’s grooming session. We appreciate your understanding, as this additional effort is essential to ensure your dog’s health and safety.
Ongoing mat prevention is most effectively managed at home between grooming appointments. We’d be happy to provide guidance on how to maintain your dog’s coat to prevent future matting.
Thank you for trusting us with your pet’s care. If you have any questions or concerns, please don’t hesitate to reach out.
Fleas & Ticks
If we discovered that your dog has fleas and/or ticks. For your pet’s immediate comfort and safety, we will be using a flea and tick shampoo to eliminate the parasites currently on your dog.
Please note, however, that this treatment only kills fleas and ticks present at the time of the bath—it does not prevent future infestations. To effectively protect your dog, we highly recommend:
- Starting your pet on a veterinarian-recommended flea and tick preventative,
- Thoroughly treating your home and yard, where fleas and ticks often live and reproduce.
Additionally, due to the presence of fleas or ticks, there will be an additional charge of $25 per dog for the flea and tick shampoo. To ensure we maintain a clean and safe environment for all our clients, a $50 van deep cleaning fee will also be added. This cleaning is necessary to prevent transporting fleas to our next customer and requires significant time and effort to properly sanitize the grooming van.
We appreciate your understanding and cooperation, as our goal is always to ensure the health and safety of every pet in our care.
If you have any questions or need recommendations for flea and tick prevention, please don’t hesitate to ask.
America's Paw Spaw
Unlike other mobile groomers, at America’s Paw Spaw we take customer service seriously. Our mobile grooming policies are designed to keep your pets safe and cared for. Experience the convenience of mobile grooming with America’s Paw Spaw, where we bring professional pet grooming right to your doorstep!